LESSON INFO

Audience

  • End users who print operational paperwork and item labels (for example, Shipping BOL, Shipping Loader, Receiving BOL, Receiving Loader, Tags).
  • Supervisors who verify printed paperwork and troubleshoot printing issues.

Prerequisites

  • You can log in to Themis-Trace.
  • You have access to the printers used at your site.
  • You can open the order or record you need to print from.

Skills you’ll build

  • You can identify where printing is available in the UI for common workflows.
  • You can print a BOL, Loader, or Tag from the correct screen.
  • You can recognize when “the wrong document printed” is actually a template-selection issue (tenant, customer, ship-to, order/product).

LESSON OUTLINE

What a printout is

  • Printouts are generated documents tied to workflow records (for example, BOLs, loaders, tags).
  • Printouts are available from specific screens using the Print action in that workflow.
  • Attachments are uploaded files, and are separate from workflow printouts.

Choose the correct record and context before printing

  1. Identify what you need to print:
    • Receiving BOL (receiving paperwork).
    • Shipping BOL (shipping paperwork).
    • Loader (load/appointment paperwork).
    • Tag (item label).
  2. Open the correct record in the web app (receiving order, shipping order, schedule detail, inventory item).

Print paperwork from the web

Receiving BOL

  1. Go to Receiving > Receiving Orders.
  2. Open New, Import, or Edit Receiving Order.
  3. View the document.
    • In Edit Receiving Order, select Print – View BOL.
    • In a Schedule Detail created from the receiving order, select View BOL.
  4. Select File → Print to print the BOL from within the embedded view.

Receiving Tags

  • Tag printouts are available from multiple places:
    • New Receiving Order via Documents > Print Tag.
    • Receiving Order Import via Documents > Print Tag.
    • Edit Receiving Order via Documents > Print Tag.
    • Update Item ID via Print Tag.
  1. Open one of the supported screens above.
  2. Select Print Tag.
  3. Confirm the tag includes:
    • Facility name.
    • Item ID.
    • Barcode.
    • Product/measurement details when present (labels may be hidden or blank if the underlying item value is missing).

Shipping BOL

  1. Go to Shipping > Shipping Orders. Select Edit Shipping Order.
  2. Select Documents > BOL to view the document.
  3. Select File → Print to print the BOL from within the embedded view.

Shipping Loader

  1. Go to Shipping > Shipping Orders.
  2. Open a Shipping Order.
  3. Use View Loader to display the loader form.
  4. Select File → Print to print the Loader from within the embedded view.

Shipping Tags

  1. Go to Shipping > Shipping Orders.
  2. Open a Shipping Order.
  3. Select Documents > Print Tag.

Safe edits

  • If the printout shows missing information:
    • Confirm the underlying record fields exist.
    • For tags specifically, some labels are hidden or blank when the item field has no value.
  • If the printout format is wrong:
    • Treat this as a template-selection issue before assuming data is wrong.
    • Template selection can depend on inputs including:
      • Tenant.
      • Customer.
      • Order (used to infer product type from the first line item).
  • Barcode is not present - contact support; issue with barcode Azure function

Verification

  1. Open a known test record (one receiving order, one shipping order).
  2. Print Receiving BOL from Edit Receiving Order using Documents → View BOL.
  3. Print Shipping BOL from Edit Shipping Order using Documents → View BOL.
  4. Print Shipping Loader from the same shipping order.
  5. Print a Tag from Edit Inventory Item.
  6. Confirm each printout’s header matches the record context (for example, correct facility; correct order identifiers).

COMMON ISSUES

    • Likely cause

      • You are on a screen that does not support that printout.

    • Checks

      • For Receiving BOL, confirm you are in Receiving Orders or the Schedule Detail created from a receiving order.

      • For Shipping BOL and Shipping Loader, confirm you are in Shipping Orders.

      • For Tags, confirm you are in one of the supported screens (receiving order forms, inventory item, update item ID, or edit shipping order).

    • Fix

      • Navigate to the supported screen and re-try printing.

    • Likely cause

      • The tag layout hides labels or leaves them blank when the item record has no value.

    • Checks

      • Open the inventory item and confirm whether the missing value exists on the item record.

    • Fix

      • Update the underlying item data (where permitted), then reprint.

    • Likely cause

      • Print quality or printer settings are causing unreadable output.

    • Checks

      • Confirm the printed barcode is crisp and not smudged.

      • Try scanning with a second device (RF gun or phone camera).

    • Fix

      • Adjust printer settings and media, then reprint.

    • Likely cause

      • The printer is offline, or the network path to the printer is down.

      • Zebra services (on the printer or print server) are down.

      • The printer is out of consumables (paper, ink, ribbon).

    • Checks

      • Confirm the printer is powered on and shows as online.

      • Confirm the printer is reachable on the network (if your workflow depends on network printing).

      • Check printer status indicators for paper/ribbon/ink warnings.

      • If other printers are affected, treat it as a network or services outage.

    • Fix

      • Restore connectivity (printer or network) and retry the print.

      • Restart Zebra services (where applicable) and retry.

      • Refill/replace consumables (paper/ink/ribbon), then reprint.

    • Likely cause

      • Your browser is set to download PDFs instead of opening them in a tab.

      • On company-managed devices, this behavior may be enforced by policy.

    • Checks

      • When you select View BOL / View Loader / View Tag, confirm whether:

        • A new browser tab opens with a PDF viewer, or

        • A file downloads to your computer.

      • If the file downloads, you can open it manually and print as a workaround.

    • Fix

      Chrome

      • Steps (set PDFs to open in Chrome instead of downloading)

        1. Open Chrome.

        2. Paste chrome://settings/content/pdfDocuments into the address bar and press Enter.

        3. Turn off “Download PDFs”.

          • When this is off, Chrome should open PDFs in a new tab.

        4. Close any open PDF tabs, then retry View BOL / View Loader / View Tag.

      • If you do not see this setting

        • Your browser may be managed by your organisation, or the setting may be controlled by an extension.

      • Verification

        • The document opens in a Chrome tab with a PDF toolbar (Print/Download icons).

      Edge

      • Steps

        1. Paste edge://settings/content/pdfDocuments into the address bar and press Enter.

        2. Enable PDF view settings (open PDFs in Edge instead of downloading).

        3. Close and re-open Edge, then retry the document.

      • Verification

        • The PDF opens in a new tab instead of downloading.

      Firefox

      • Method 1: Change PDF action in Settings

        1. Open the Firefox menu (three horizontal lines) → Settings.

        2. Scroll to Applications (or search for “PDF”).

        3. Find Portable Document Format (PDF).

        4. Set the Action to Open in Firefox.

        5. Restart Firefox and retry the document.

      • Method 2: Enable the built-in PDF viewer (about:config)

        1. In the address bar, type about:config and press Enter.

        2. Select Accept the Risk and Continue.

        3. Search for pdfjs.disabled.

        4. If it is true, double-click it to set it to false.

      • Method 3: Force inline PDF viewing

        1. In the address bar, type about:config and press Enter.

        2. Search for browser.download.open_pdf_attachments_inline.

        3. Ensure it is set to true.

      • Verification

        • The PDF opens in a Firefox tab (not in the Downloads list), and you can print from the viewer.