LESSON INFO

Audience

  • Warehouse operators using the Scanner App to locate items on the floor.
  • Supervisors supporting load/receive workflows who need to confirm where an item is right now.

Prerequisites

  • You can log in to the Scanner App and you are connected to the correct facility.
  • Your account has permissions for:
    • Find Inventory Item By Item ID
    • Get Inventory Item

Skills you’ll build

  • Find an item by scanning or typing an Item ID.
  • Select the correct customer when an Item ID is shared across customers.
  • Interpret the returned location fields (Bay/Row/Position/Level) and use them to locate the item physically.
  • Capture the right troubleshooting details when an item cannot be found.

LESSON OUTLINE

Concept

  • Find Item is the fastest way to answer one question: Where is this item right now?
  • Find Item searches inventory by Item ID.
    • If the Item ID exists under exactly one customer, the Scanner App can search immediately.
    • If the Item ID exists under multiple customers, you must select the correct customer to run the search.
  • The Location section is read-only.
    • Find Item is for locating, not updating. Use Update Item when you need to change an item’s location.

Find an item’s location

  1. From the Scanner App main menu, open Find Item.
  2. In Item ID, enter the item's Item ID or scan the item’s barcode.
  3. Confirm the app automatically runs the search.
  4. If the Customer dropdown becomes active:
    • Select the correct customer.
    • Confirm the app re-runs the search and updates the Location fields.
  5. Read the item’s current location:
    • Bay
    • Row
    • Position
    • Level
  6. Use the location values to find the item physically.
  7. To restart the search:
    • Tap Clear.
    • Confirm the prompt.
    • Re-scan or re-type the Item ID.

Verification

  • A successful Find Item action results in:
    • Location fields populating (Bay/Row/Position/Level), or a clear message that the item cannot be found.
  • If the item was just moved or recently received/shipped:
    • Re-run Find Item once to confirm the location is current.

COMMON ISSUES

    • Likely cause

      • The scan did not populate the field (camera/RF scan issue) or the user is offline.

    • Checks

      • Confirm the Item ID field shows the scanned value.

      • Confirm the device has network connectivity.

    • Fix

      • Re-scan.

      • If scan fails repeatedly, type the Item ID and run the search.

    • Likely cause

      • The same Item ID exists under multiple customers.

    • Checks

      • Confirm the customer printed on the paperwork/tag, or confirm the customer context for the job (receiving/shipping order).

    • Fix

      • Select the correct customer from the dropdown to run the search.

    • Likely cause

      • The Item ID is incorrect, the item is not in the current facility context, or the item is no longer in inventory (for example, it was shipped).

    • Checks

      • Re-check for common entry errors (leading/trailing spaces, misread characters).

      • Confirm you are logged into the correct facility.

    • Fix

      • Re-scan the barcode directly from the tag.

      • If it still cannot be found, escalate with: Item ID, selected Customer (if any), facility, and timestamp.