Inventory Operations
Chapter 1 — Inventory Basics

Printing tags

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LESSON INFO

Audience

  • Inventory operators who need to replace a damaged or missing item tag
  • Supervisors who control reprints to reduce mistagging

Prerequisites

  • You can access the Themis-Trace web app.
  • You can navigate to Inventory > Inventory Items.
  • A tag printer is available.

Skills you’ll build

  • You can print a replacement tag for an existing inventory item.
  • You can choose a safe printing path based on where you are working (Inventory Item vs Receiving Order).
  • You can verify the replacement tag resolves to the correct item.

LESSON OUTLINE

Concept

  • Tags are printed labels intended to help users identify inventory in a facility.
  • Tags can be printed from a variety of different screens and user touchpoints. This includes:
    • Inventory Items → Edit Inventory Item
    • Receiving Orders → New Receiving Order
    • Receiving Orders → Receiving Order Import
    • Receiving Orders → Edit Receiving Order
    • Update Item ID
    • Shipping Orders → Edit Shipping Order
    • Scanner App: Receive Items → Summary → Documentation
  • A tag includes the Facility name and the Item ID, plus other item details when present (for example, Product Type, Weight, and measurements).
  • The barcode is an item barcode used for scanning.

Confirm you have a stable item identity to print

  1. Identify the item you need to retag.
  2. Confirm the item has an Item ID.
  3. If your goal is to correct an Item ID, do that first (see Safe edits below). Print the replacement tag after the ID is corrected.

Print from an Inventory Item

  1. Open Inventory > Inventory Items.
  2. Use the grid filters or Query Builder to find the item.
    • Common identifiers visible in the grid include Item ID and TTIN.
  3. Open the item row to open Edit Inventory Item.
    1. Item rows can be opened by a left-click.
  4. Open Print and select Print Tag.
    • The print menu also includes Print BOL - Receiving and Print BOL - Shipping, but this lesson focuses on Print Tag.

Print from a Receiving Order

  1. Open Receiving > Receiving Orders.
  2. Open the order.
  3. Use the order’s print controls to print tags for items on the order.
    • The Receiving Order Import form and the Review & Save step both show Print options including Tags.

Print from the Scanner App during receiving

  1. In the Scanner App, open the main menu.
  2. Open Receive Items.
  3. In Appointment, enter or scan:
    • The Schedule Item ID (appointment number).
    • The BOL / Master Order / Receiving Order identifier.
  4. In Receive Item, scan or enter each Item ID, then confirm location and required details as prompted.
    • Each item you add appears in the Items Summary list.
  5. Open Summary.
  6. Under Documentation, select Print Tags.
  7. Complete the receiving action to finalize the transaction.
    • The system sends a background print job to the facility’s configured Zebra label printer.

COMMON ISSUES

    • Likely cause: A permissions difference between roles/screens.

    • Checks:

      • Try printing from Receiving > Receiving Orders if the item is on a receiving order.

      • Confirm whether your role includes the necessary permissions for printing.

    • Fix: Escalate to a supervisor or admin to confirm and adjust permissions.

    • Likely cause: You printed from the wrong item or wrong order context.

    • Checks:

      • Re-open the item in Edit Inventory Item and confirm Item ID and Current Facility.

      • If printing from receiving, confirm you opened the correct Receiving Order.

    • Fix: Reprint from the correct item or order.

    • Likely cause: The print job cannot be routed to a label printer, or the printer cannot receive it.

    • Checks:

      • Confirm the printer is powered on.

      • Confirm the printer is not in an error state (for example, paper empty, ribbon empty, or printer jammed).

      • Confirm the workstation or kiosk has a working network connection.

      • Confirm the printer is on the network and reachable from the workstation or kiosk.

      • Confirm the printer is enrolled in Zebra’s device list (Link-OS) and you have the correct Device ID / printer serial number recorded. See: Verify Zebra Printer Registration.

      • In Themis-Trace, open the Facility Edit form for the facility where tags should print and confirm the printer serial number is entered (and matches the registered Zebra device).

    • Fix:

      • Resolve the physical printer issue (power, jam, media, ribbon), then re-try printing.

      • Restore network connectivity for the workstation/kiosk and the printer, then re-try printing.

      • If the printer is not enrolled, enroll it (as described in Connecting Your Label Printers), then re-try printing.

      • If the printer serial number is missing or incorrect on the Facility record, have a facility admin update it, then re-try printing.