Tracking changes

Concept

• The Audit Log is an in-depth list of changes made to an item or order.
• It tracks past updates initiated by:
  • a user
  • TELIA automation
  • system-generated updates
• Common change types include:
  • item status updates
  • item location updates
  • item measurement updates
• Each row shows what changed, who changed it, and when.
  • The Audit Log does not always explain intent (“why”). Use it to establish the recorded change history, then follow your site’s investigation process if you need root cause.

Confirm you can reach Audit Logs

Choose the record type you are investigating.

• Inventory Item
  1. Go to Inventory > Inventory Items.
  2. Select an item row to open Edit Inventory Item.
  3. Go to the Audit Log tab.
• Receiving Order
  1. Go to Receiving > Receiving Orders.
  2. Select an order row to open Edit Receiving Order.
  3. Go to the Audit Log tab.
• Shipping Order
  1. Go to Shipping > Shipping Orders.
  2. Select an order row to open Edit Shipping Order.
  3. Go to the Audit Log tab.
• Damage Report
  1. Go to Inventory > Damage Reports.
  2. Select a report row to open Edit Damage Report.
  3. Go to the Audit Log tab.

Narrow results without changing data

• It is recommended to filter for clarity before you export or screenshot.
• In the Audit Log, use Query Builder to narrow by:
  • Timeframe
  • Field name
  • User
• If you need a history of one field (for example, a status or location field), filter Audit Log by the relevant column name.
• Tip: Filtering and sorting may not work on human-readable display labels; prefer filtering on the underlying field/column name.
  • Sorting tips (when available):
    • Sort by Date (descending) to see the latest changes first.
    • Sort by Field Name to group similar changes together.
    • Sort by User when investigating changes from a specific person/system actor.

Investigate a change

1. Open the correct record (Inventory Item, Receiving Order, or Shipping Order).
2. Go to Audit Log.
3. Use the Query Builder to narrow the results, if needed.
4. For each relevant row, capture evidence (screenshot or copy the row details) including:
   • Action
   • Field Name
   • Old Value and New Value
   • Date
   • User
   • The record context (Item ID / Order #) and your applied filters/timeframe

Common investigation patterns

• “Where did this item go?” (location changed)
  • Filter Field Name for location-related fields (for example, contains “Location”).
  • Sort by Date descending and review the most recent change first.
• “Why did this item stop being eligible?” (status changed)
  • Filter Field Name for status-related fields (for example, contains “Status”).
  • Review Old Value → New Value to identify the specific transition.

Verification

• Confirm you can:
  • reach the Audit Log tab for the record
  • filter results and reduce the grid to only relevant rows
  • identify at least one row where Old Value and New Value differ